Custom Development

Data Communications Fundamentals
This course describes DSL technologies and how they can be deployed to provide higher speed access to networks and offload packet data from the public switched telephone network (PSTN). Topics include: local loop qualification issues; ADSL and RADSL technologies; G.Lite and UADSL customer premises arrangements; HDSL and HDSL2; SDSL and G.SHDSL; VDSL and VDSL2; and DSLAM architectures.

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Ethernet Fundamentals
This two-hour course provides you with an understanding of the basic concepts related to Ethernet. Beginning with a historical review of the technology, it explains concepts that have remained unchanged throughout the past 30 years. It continues with a look at the evolution of this technology from a simple, wire-based LAN technology to the more complex switch and VLAN-based technologies we find today. The course also includes a brief examination of link aggregation and power over Ethernet.

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Fundamentals of Storage Networking
Data backup is the number one action item for most businesses (except financial institutions). This course examines how to create effective storage networks. The course addresses topics such as the three key components of storage networks; differentiating between DAS, NAS, SAN, and CAS; protocols such as Fibre Channel, FC/IP, iSCSI, SATA, and Ethernet; examples of storage networks based on RPO/RTO criteria; and the challenges of storage.

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Information Security Fundamentals
Security is on everyone’s mind today. This program examines the key concepts of Information Security (InfoSec), including topics such as: developing security policy documents and guidelines; using administrative, physical, and technical tools to deal with confidentiality, integrity, and availability; risks and threats; firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS); encryption and VPNs; and incident response.

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Introduction to DSL
This course describes DSL technologies and how they can be deployed to provide higher speed access to networks and offload packet data from the public switched telephone network (PSTN). Topics include: local loop qualification issues; ADSL and RADSL technologies; G.Lite and UADSL customer premises arrangements; HDSL and HDSL2; SDSL and G.SHDSL; VDSL and VDSL2; and DSLAM architectures.

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Metro Ethernet
This two-hour course provides participants with an understanding of the basic concepts related to Metro Ethernet. The course opens with a review of the Ethernet services market and a review of Ethernet technology. It continues with a look at the Metro Ethernet Forum service specifications and attributes. Next, the course reviews the technologies used to implement Ethernet access in the metro and WAN core networks. The course concludes with a review of Ethernet as access to services and Ethernet as a service.

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TCP/IP Network Concepts
The Internet has made TCP/IP the standard protocol suite for computer communications. This two-hour course examines TCP/IP and related protocols. It begins with an overview of the TCP/IP protocol suite and continues with an examination of the protocol suite's four layers. At each layer common protocols and their applications are examined.

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Telephony Fundamentals
This four-hour course covers fundamental concepts related to voice networks. The course emphasizes circuit-based voice networks, but it also includes an overview of packet-based voice networks. Concepts covered include industry history, network elements and organization, voice digitization, signaling, access and trunking options, traffic engineering concepts, and regulatory issues.

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VoIP and IP Telephony
This course provides you with an understanding of voice over Internet Protocol (VoIP) and Internet Protocol telephony (IPT). It offers a definition of VoIP/IPT, an explanation of why voice over packets is feasible, and some issues surrounding VoIP. It continues with a discussion of the three major protocols used in VoIP: Session Initiation Protocol, H.323, and Media Gateway Control. The course concludes with a discussion of the network assessment process, VoIP deployment options, and differentiation of premises and hosted IPT.

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Wireless
Wireless communications plays a significant role in local, metropolitan, and wide area networking. This course addresses several topics: radio waves, antenna operation, and issues surrounding line of sight and interference; the architecture of cellular radio and the techniques used for demand assigned multiple access (e.g., FDMA, TDMA, CDMA, and OFDMA); wireless LAN, MAN, and WAN systems; and 3G mobile telephony.

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Telecommunications Technical Curriculum P1C1- General Industry Knowledge
This is the only course in a program designed to introduce you to the telecommunications industry. You begin by exploring the industry historically, using interactive timelines that explore the emergence and development of the industry. You then learn to identify the primary types of telecommunications companies and to define critical regulatory and industry terminology. Finally, you explore the characteristics of voice, video, and data networks and discover what "convergence" means.

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Telecommunications Technical Curriculum P2C1- Information and Transmission Concepts
This course is the first of three in a program that provides an overview of general telecommunications concepts. In this course, you will explore the use of bits to represent information, transmission media options, the distinction between analog and digital transmission, modulation techniques, types of transmission impairment, issues that determine maximum bit rates for a transmission facility, multiplexing techniques, and options for network topologies.

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Telecommunications Technical Curriculum P2C2- Transmission Systems
This course is the second of three in a program that provides an overview of general telecommunications concepts. In this course, you will explore a range of different transmission systems including Microwave systems, the North American digital system hierarchy, the synchronous optical network (SONET) and next generation SONET as well as wave division multiplexing systems and the hybrid fiber coax network.

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Telecommunications Technical Curriculum P2C3- Network and Test Equipment
This course is the final of three in the general telecommunications knowledge program. It provides an overview of equipment commonly found in telecommunications networks. In this course, you will explore diagrams of residential, commercial, and service provider networks and get a brief introduction to basic equipment found in these networks. You will also get a brief introduction to commonly used network test and analysis equipment.

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Telecommunications Technical Curriculum P3C1- PSTN Concepts and Operation
This course provides an introduction to the concepts underlying the public switched telephone network (PSTN), its components, and its operation. You will learn about the elements of the local and toll networks, network timing, how voice is digitized, voice quality assessment, the structure of telephone numbers, access network options, switch components, trunking systems, and signaling. The course concludes with a look at operations, administration, maintenance, and provisioning (OAM&P) issues.

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Telecommunications Technical Curriculum P3C2– Voice Equipment
This course describes the equipment components found in typical telephony systems. You will learn about the physical elements of the traditional PSTN telephone connection and learn how to identify the responsibilities of the provider and customer. Elements discussed include digital loop carrier equipment, key systems, PBXs, digital phones, and the telephony components provided in a cable system.

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Telecommunications Technical Curriculum P3C3– PSTN Design and Services
This course explores issues related to the design and deployment of circuit-based and packet-based voice networks. You will learn about the differences between queuing and blocking networks, how the PSTN is engineered for quality of service, how Erlang tables are used, and how trunk groups and the law of large numbers apply. You will also examine quality issues in packet networks and explore a number of service aspects including Centrex and CLASS services.

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Telecommunications Technical Curriculum P3C4– IP Telephony and VoIP
This course is the last in the voice knowledge program. It provides high level coverage of voice over IP and IP telephony concepts and implementations. In this course, you will explore the motivation for the packet switched architecture and compare it to the traditional circuit switched architecture. You will also explore the requirements and components of a VoIP/IPT network and examine three different service models for the delivery of IP telephony.

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Telecommunications Technical Curriculum P4C1 - Network Models and Suites
This course introduces you to basic data networking concepts and how they are described using a model. The course then introduces some well known examples in today’s networks. You will learn the meaning and use of the terms protocol, model, protocol suite, and layer in the context of data networking; how the OSI Reference Model and TCP/IP models have come together in a modern network; and explore example technologies and protocols at each layer.

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Telecommunications Technical Curriculum P4C2 - Physical and Data Link Layer Concepts
This course is the second of five in the data knowledge program and provides an overview of Physical and Data Link Layer concepts. In this course, you will explore concepts such as topologies, multiplexing, framing, and error detection and define terms like DTE and DCE. You will also examine common Physical and Data Link Layer implementations like Ethernet, Data over Cable Service Interface Specification, universal serial bus, and frame relay.

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Telecommunications Technical Curriculum P4C3 - Network Layer Concepts
This course is the third of five in the Data Knowledge Program and provides an overview of the Network Layer. In this course you will explore the core role of the Network Layer: routing. You will examine the dominant Network Layer protocol in use today: the Internet Protocol (IP). You will also examine the IP address and associated addressing issues. The course concludes with a brief introduction to MPLS and a deeper look at the concepts of class of service (CoS) and quality of service (QoS).

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Telecommunications Technical Curriculum P4C4 - Transport and Application Services Layer Concepts
This course is the fourth of five in the data knowledge program. It provides an overview of Transport and Application Services Layer concepts. In this course, you will explore concepts such as connectionless and connection-oriented, error correction and detection, the client/server relationship, and peer-to-peer relationships. You will also examine several Transport Layer and Application Services Layer protocols, such as UDP, TCP, HTTP, FTP, RTP, TLS, and DNS.

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Telecommunications Technical Curriculum P4C5 - Security Concepts
This course is the last of five in the data knowledge program. It provides an overview of information security concepts. In this course, you will examine the goals and objectives of information security, identify types of security threats, and explore the tools that can deal with them. The course also examines firewalls, intrusion detection and prevention systems, AAA, cryptology, and virtual private networks.

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Telecommunications Technical Curriculum P5C1 - Analog Cable Television This course is the first of four in the audio/video knowledge program. It provides an overview of the history of television, examines the structure of the cable distribution plant, and examines the organization of the frequency spectrum. The course then focuses on how video capture, transmission, and reconstruction are accomplished using analog technologies. The course concludes with a look at how color information was added to the original black and white television signal.

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Telecommunications Technical Curriculum P5C2 - Digital Cable TelevisionThis course is the second of four in the audio/video knowledge program. It provides an overview of the current and historical drivers for digital television, a review of digital compression techniques (with an emphasis on MPEG), and an overview of options for transporting digital signals to the subscriber. The course concludes with an examination of digital modulation strategies.

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Telecommunications Technical Curriculum P5C3 - Audio/Video Equipment
This course is the third of four in the audio/video knowledge program. It provides an overview of the architecture of a cable television system, including signal acquisition systems, signal processing elements, signal transport, and subscriber equipment. The course includes a discussion of video services including broadcast video, narrowcast video, and video on demand (VOD). Ad and emergency alert insertion are also reviewed.

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Telecommunications Technical Curriculum P5C4 - Audio/Video Impairments
This course is the last of four in the audio/video knowledge program. It provides an overview of signal impairments that can occur in analog and digital television distribution systems and describes test equipment and tests that can be used to diagnose these problems. The course includes a discussion of the eye pattern and constellation diagram in analyzing a transmission cable plant.

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